How Entov Increased Retention Rate Of Design A’Line By 95%
Our team recently worked with Design A’Line, an architectural and interior design firm. We made a functional website for them using the optimum strategy and at the same time, assisting them in their marketing campaigns. This led to an increase in DAL’s retention rate by 95%, which is quite impressive.
So how did we do it? Let’s talk.
1. Personalised Client Engagement:
Entov implemented personalized communication strategies, including tailored follow-ups and project updates, ensuring clients felt valued and heard throughout their journey. We made them feel special and that’s what worked the most for us. Having said that, we did a lot of trial and error.
2. Enhanced After-Sales Support:
A proactive after-sales support system was introduced, providing clients with ongoing assistance and maintenance tips, leading to long-term satisfaction and loyalty. Our experienced professionals were not waiting for customers to complain first and then take action. We were energetic in our approach.
3. Loyalty Programs:
We developed exclusive loyalty programs, offering repeat clients special discounts, early access to new designs, and personalized consultations, encouraging repeat business. Not only our clients were extremely satisfied, but they also suggested DAL to their friends and relatives.
4. Client Feedback Integration:
Entov regularly gathered client feedback and used it to make continuous improvements to services, ensuring that DAL consistently met client expectations. This constant update and upgradation helped us catch the pace with our new clients as well as with the latest trends.
5. Seamless Project Experience:
By streamlining project management and communication, Entov ensured that clients experienced hassle-free project completion, leading to higher retention rates and repeat projects. The practical work was up to the mark, and not a clickbait. The project was filled with enthusiasm and joy, and not dullness.
Summary
The secret behind DAL’s 95% retention rate is nothing more than a blend of personalisation, seamless customer service, and optimal data analysis. Enhancing customer satisfaction through loyalty programs and after-sales support is what helps in client retention.
Book a call with our CEO for more such information.
